SHIPPING POLICY
This Shipping Policy is for Still Going and was last updated on 04/19/2024.
1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
Standard (5–8 Business Days): $8
Express (3 Business Days): $25
International Shipping:
International Standard (2–4 weeks): $25
International Express (1–2 weeks): $39
Local Delivery:
Local Delivery (3–5 Days): $5
Local Delivery (1–2 Days): $20
2. PROCESSING TIME
Orders are processed within 5 business days, excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If you need to cancel an order, please contact us at stillgoingapparel@gmail.com or call 302-480-7127 as soon as possible.
4. RETURNS
Returns will be accepted within 30 days of the original purchase date. Items must be returned unused and in original condition. Some items, such as sale items, may be ineligible for returns. For more information, visit our Returns & Refunds page.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.
6. DAMAGED ORDERS
Still Going is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
7. SHIPPING RESTRICTIONS
Orders cannot be shipped to P.O. boxes. The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
8. CONTACT
For questions about this shipping policy, contact:
Phone: 302-480-7127
Email: stillgoingapparel@gmail.com